Release 5.0 - Configure routing, classification, SLA, and operational modes
https://h-bu.de/api/v3/email-config/exporthttps://h-bu.de/api/v3/email-processing-manualhttps://h-bu.de/api/v3/info-mailbox-processhttps://h-bu.de/api/v3/order-management-processhttps://h-bu.de/api/v3/support-processhttps://h-bu.de/api/v3/api-documentationhttps://h-bu.de/api/v3/quality-processhttps://h-bu.de/api/v3/oem-processhttps://h-bu.de/api/v3/logistics-processhttps://h-bu.de/api/v3/management-process
Choose how the email system should behave. Each mode represents different levels of human performance simulation.
Current production settings. Agents work at peak efficiency with minimal errors and fast response times.
Human baseline simulation. Agents behave like real human workers with realistic delays, mistakes, fatigue, and inconsistencies. Perfect for demonstrating AI transformation value.
Worst-case scenario simulation. Shows what happens when email handling is severely understaffed and overworked. Maximum inefficiency.
Manage email mailboxes, IMAP/SMTP settings, and agent assignments.
| Mailbox Name | Email Address | IMAP Server | SMTP Server | Assigned Agent | Status | Actions |
|---|---|---|---|---|---|---|
| Loading mailboxes... | ||||||
Configure priority-based routing rules with conditions and actions. Rules are evaluated from highest to lowest priority.
| Priority | Rule Name | Conditions | Destination | Status | Stats | Actions | |
|---|---|---|---|---|---|---|---|
| Loading routing rules... | |||||||
Configure categories with multi-language keywords and confidence thresholds. Higher priority categories are matched first.
| Priority | Category | Keywords (EN/DE) | Confidence | Destination | Stats | Status | Actions |
|---|---|---|---|---|---|---|---|
| Loading classification categories... | |||||||
Test how an email would be classified based on current categories.
Service Level Agreement targets for response and resolution times. SLAs are matched by category and priority.
| Priority | SLA Name | Categories | Response Time | Resolution Time | Adherence Rate | Status | Actions |
|---|---|---|---|---|---|---|---|
| Loading SLA configurations... | |||||||
Test which SLA would apply to an email based on category and priority.
Configure automatic response templates with variable substitution. Templates are triggered based on conditions and categories.
| Template Name | Language | Trigger | Categories | Stats | Status | Actions |
|---|---|---|---|---|---|---|
| Loading auto-reply templates... | ||||||
Preview how a template looks with sample variable values.
Configure human simulation parameters to demonstrate "Before AI" baseline performance. Each profile represents different skill levels with realistic error rates, response times, and fatigue modeling.
| Profile | Skill Level | Response Time | Error Rate | Daily Capacity | Fatigue Model | Status | Actions |
|---|---|---|---|---|---|---|---|
| Loading agent profiles... | |||||||
Simulate agent performance under different conditions: time of day, workload pressure, and fatigue. See how response time and error rate change in real-time.
View all configured mailboxes with current status and statistics.
View and configure how incoming emails to info@h-bu.de are forwarded to specialized mailboxes based on routing rules.
These rules determine how emails received at info@h-bu.de are classified and forwarded to specialized mailboxes. Rules are evaluated in priority order (highest first).
| Priority | Rule Name | Trigger Condition | Forward To | Times Used | Success Rate |
|---|---|---|---|---|---|
| Loading routing rules... | |||||
Email Parser & Classifier
Routing Rules Engine