Business Intelligence Dashboard

Royal Excellence Through Data-Driven Performance

Overall Performance Score
97%
+2.5% vs last month
Performance Trend (Since Simulation Start)
Auto-handled Share
67%
Below target (70%)
Automation Trend (Since Simulation Start)
Customer Satisfaction
92%
Above target (85%)
Satisfaction Trend (Since Simulation Start)
Revenue Growth
15%
Strong growth
Revenue Trend (Since Simulation Start)

info@h-bu.de Email Center Performance Priority Monitoring

Email Triage Accuracy
92%
Target: 95%
Accuracy of email classification and routing
Email Triage Accuracy - Since Simulation Start
Royal Courtesy Compliance
98%
Target: 100%
Adherence to royal courtesy standards
Royal Courtesy Compliance - Since Simulation Start
Response Time SLA
1.2h
Target: 1.0h
Average response time for info@ emails
Response Time SLA - Since Simulation Start

Email Processing Department 2 metrics

Auto-handled Share
67%
Target: 70%
Percentage of emails handled automatically
Auto-handled Share - Since Simulation Start
Average Response Time
1.2h
Target: 1.0h
Average time to respond to emails
Average Response Time - Since Simulation Start

Finance Department 1 metrics

Invoice Processing Time
24h
Target: 12h
Time to process incoming invoices
Invoice Processing Time - Since Simulation Start

Quality Department 2 metrics

Defect Detection Rate
98%
Target: 99.5%
Rate of quality issues detected
Defect Detection Rate - Since Simulation Start
Customer Complaint Resolution
48h
Target: 24h
Time to resolve customer complaints
Customer Complaint Resolution - Since Simulation Start

Support Department 1 metrics

Customer Satisfaction
91%
Target: 95%
Customer satisfaction score
Customer Satisfaction - Since Simulation Start

Business Optimization Recommendations

Expected Impact:
Implementation Time:
High Priority

Expected Impact:
Implementation Time:
Medium Priority

Expected Impact:
Implementation Time:
Low Priority

Email Processing Trends

Revenue & Operations